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CCNP Collaboration Certification

Validate your expertise in implementing core collaboration technologies, including infrastructure and design, protocols, endpoints, collaboration apps, and more. Empower the hybrid workforce with the Cisco Certified Network Professional (CCNP) Collaboration certification.



CCNP Collaboration Certification

Validate your expertise in implementing core collaboration technologies, including infrastructure and design, protocols, endpoints, collaboration apps, and more. Empower the hybrid workforce with the Cisco Certified Network Professional (CCNP) Collaboration certification.



Empower collaboration


Collaboration technologies are enabling us to live and work remotely. Earning your CCNP Collaboration certification proves you have what it takes to build the solutions empowering our hybrid world.


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CCNP Collaboration Certification

Infrastructure and Design

Design, configure, and troubleshoot Cisco collaboration solutions.

Protocols, Codecs, and Endpoints

Securely set up, troubleshoot, and manage SIP phones.


Cisco IOS XE Gateway and Media Resources

Set up important aspects of voice gateways. Be able to fix connection issues and understand how to link cloud-based phone systems with local equipment.

Call Control

Understand how Cisco Unified Communications Manager (UCM) processes phone numbers. Configure global call routing, explain mobile and remote access, and describe dial plan features in the Webex Suite.



How it works

No formal prerequisites necessary


MCCNP candidates often have three to five years of experience implementing collaboration solutions.

Example learner profiles

    Professional-level certifications expand on the foundations of associate-level certifications. They cover more advanced topics and allow candidates to hone in on a specific focus area of their choice. Many professional-level certification candidates are looking to prove they’re the best of the best in a specialized field.



CLCOR – CCNP Collaboration


Collaboration Administrator : Install, maintain, upgrade, and Troubleshoot voice, video, and other Collaboration Technologies. Collaboration Solutions Engineer : Define, support, and test new collaboration services and ensure they are always available. Collaboration solutions architect : Design office space, technology, and corporate culture to remove the barriers to communication.

1. Infrastructure and Design

  • Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA
    • Licensing (Smart, Flex)
    • Sizing
    • Bandwidth
    • High availability
    • Disaster recovery
    • Dial plan
    • Security (certificates, SRTP, TLS, OAuth, SSO)
    • QoS
  • Describe the purpose of edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
  • Configure these network components to support Cisco Collaboration solutions
    • DHCP
    • NTP
    • CDP
    • LLDP
    • LDAP
    • TFTP and HTTP
    • Certificates
  • Troubleshoot these network components in a Cisco Collaboration solution
    • DNS (A/AAAA, SRV, Reverse Pointer Record (PTR))
    • NTP
    • LDAP integration on Cisco UCM
    • TCP/TLS Handshake
  • Explain these components to support Cisco Collaboration solutions
    • SNMP
    • DNS
    • Directory Connector
  • Describe Webex Control Hub features

  • Troubleshoot these elements of a SIP conversation
    • Call set up and tear down
    • SDP
    • DTMF
    • Hold/Resume/Transfer
  • Identify the collaboration codecs for a given scenario
  • Deploy SIP endpoints
    • Manual
    • Self-provisioning
    • Bulk Administration Tool (BAT)
    • Onboarding cloud devices
    • Device onboarding via activation codes (MRA/on-premises)
  • Troubleshoot SIP endpoints
  • Describe SIP OAuth on Cisco UCM

  • Configure voice gateway elements
    • DTMF
    • Voice translation rules and profiles
    • Codec preference list
    • Dial peers
  • Troubleshoot dial-peer matching
  • Identify the appropriate IOS XE media resources
  • Describe cloud calling hybrid local gateway

  • Describe the Cisco UCM digit analysis process
  • Implement toll fraud prevention on Cisco UCM
  • Configure globalized call routing in Cisco UCM
    • Route patterns (traditional and +E.164)
    • Translation patterns
    • Standard local route group
    • Transforms
    • SIP route patterns
    • ILS pertaining to URI calling
    • Partitions and Calling Search Space (CSS)
  • Describe Mobile and Remote Access (MRA)
  • Describe Webex Calling dial plan features
  • Locations and numbers
  • Outgoing and incoming permissions
  • Transfer and forwarding restrictions

  • Describe problems that can lead to poor voice and video quality
    • Latency
    • Jitter
    • Packet loss
    • Bandwidth
  • Describe the QoS requirements for voice and video
  • Describe the class models for providing QoS on a network
    • 4/5 Class model
    • 8 Class model
    • QoS Baseline model (11 Class)
  • Describe the purpose and function of these DiffServ values as it pertains to collaboration
    • EF
    • AF41
    • AF42
    • CS3
    • CS4
  • Describe QoS trust boundaries and their significance in LAN-based classification and marking
  • Describe and determine location-based CAC bandwidth requirements
  • Configure LLQ (class map, policy map, service policy)

  • Configure Cisco Unity Connection mailbox and MWI
  • Configure Cisco Unity Connection SIP integration options to call control
  • Describe Cisco Unity Connection call handlers
  • Deploy Webex App Hybrid or Cloud registration


Fees Structure : 15500 INR / 185 USD
Total No of Class : 87 Video Class
Class Duration : 42:30 Working Hours
Download Feature : Download Avalable
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Brochure       Buy Now       Sample Demo

Fees Structure : 22500 INR / 270 USD
Class Duration : 60 Days
Class Recording : Live Class Recording available
Class Time : Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Download Brochure       Pay Online