Cisco Professional Certification

CCNP
Collaboration350-801 CLCOR — Implementing Cisco Collaboration Core Technologies

Validate your expertise in collaboration infrastructure and design, protocols, endpoints, call control, QoS, and collaboration applications. CLCOR is the core exam for CCNP Collaboration and empowers the hybrid workforce.

Start Your Learning Path

Architecture-FocusedOn-prem, hybrid & cloud design

Hands-On LabsSIP endpoints, gateways & UCM

CCIE PathwayFoundation for CCIE Collaboration

87 Video Classes42:30 hrs of expert instruction

Empower the hybrid workforce

Collaboration technologies enable us to live and work remotely. The CCNP Collaboration 350-801 CLCOR proves you have what it takes to build the solutions that power our hybrid world.

No formal prerequisites — open to all learners

3-5 years of collaboration implementation experience recommended

Core exam for the CCNP Collaboration concentration track

Counts toward CCIE Collaboration qualification

Collaboration Infrastructure Skills

Build, secure, and scale collaboration platforms

Develop the practical skills to design, configure, and troubleshoot Cisco Unified Communications, Webex, and voice gateway infrastructure.

Collaboration Architecture

Design on-premises, hybrid, and cloud collaboration solutions with proper sizing and HA.

SIP & Endpoints

Deploy, secure, and troubleshoot SIP phones, codecs, and endpoint provisioning workflows.

Voice Gateways

Configure IOS XE voice gateways, dial peers, and translation rules for reliable connectivity.

Call Control with UCM

Implement globalized call routing, dial plans, and Mobile and Remote Access in Cisco UCM.

QoS for Voice & Video

Apply class models and LLQ configurations to guarantee voice and video performance.

Collaboration Apps

Configure Cisco Unity Connection and deploy Webex App for hybrid teams.

Exam Blueprint

Six domains. One complete collaboration foundation.

The curriculum tracks the official CLCOR exam blueprint, covering everything from infrastructure design to QoS and collaboration applications.

Explore the curriculum

DOMAIN 0125%

Infrastructure & Design

Design and configure on-premises, hybrid, and cloud collaboration solutions and edge devices.

DOMAIN 0220%

Protocols, Codecs & Endpoints

Troubleshoot SIP conversations, identify codecs, and deploy and manage SIP endpoints.

DOMAIN 0315%

IOS XE Gateway & Media Resources

Configure and troubleshoot Cisco IOS XE voice gateways, dial peers, and media resources.

DOMAIN 0420%

Call Control

Configure globalized call routing, dial plans, and Mobile and Remote Access in Cisco UCM.

DOMAIN 0510%

QoS

Apply Quality of Service models and configurations to ensure voice and video quality.

DOMAIN 0610%

Collaboration Applications

Configure Cisco Unity Connection and deploy Webex App in hybrid or cloud registration.

Domain percentages can change. Always review Cisco's official exam page before scheduling.

What You Will Learn

A clear, exam-aligned curriculum

Expand each domain to see the configurations, protocols, and tools you will master throughout the course.

On-premises, hybrid, and cloud collaboration design elements (CSR/PA)
Licensing models, sizing, bandwidth, HA, and disaster recovery
Edge devices: Cisco Expressway and Unified Border Element
Network components: DHCP, NTP, CDP, LLDP, LDAP, TFTP/HTTP, certificates
Troubleshooting DNS records, NTP, and TCP/TLS handshakes
Webex Control Hub features and Directory Connector

SIP call setup/teardown, SDP, DTMF, and hold/resume/transfer
Identify collaboration codecs for a given scenario
Deploy SIP endpoints: manual, self-provisioning, and Bulk Administration Tool
Onboarding cloud devices and activation codes (MRA/on-premises)
Troubleshoot SIP endpoints
SIP OAuth on Cisco UCM

Configure DTMF, voice translation rules and profiles
Codec preference lists and dial peer configuration
Troubleshoot dial-peer matching issues
Identify appropriate IOS XE media resources
Cloud calling hybrid local gateway concepts

Cisco UCM digit analysis process and toll fraud prevention
Globalized call routing: route patterns, translation patterns, CSS
Standard local route groups, transforms, and SIP route patterns
Mobile and Remote Access (MRA) configuration
Webex Calling dial plan: locations, numbers, and permissions
Transfer and forwarding restrictions

Diagnose latency, jitter, packet loss, and bandwidth issues
QoS requirements for voice and video traffic
Class models: 4/5 class, 8 class, and QoS Baseline (11 class)
DiffServ values: EF, AF41, AF42, CS3, and CS4
QoS trust boundaries and LAN-based classification/marking
Configure LLQ: class map, policy map, and service policy

Configure Cisco Unity Connection mailbox and MWI
Cisco Unity Connection SIP integration to call control
Cisco Unity Connection call handlers
Deploy Webex App in hybrid or cloud registration

Career Outcomes

Turn collaboration skills into a thriving career

CCNP Collaboration is designed for engineers and architects ready to power the connected, hybrid workplace.

Who should learn?Collaboration administrators, engineers, and architects supporting hybrid workforces

Collaboration Administrator

Install, maintain, upgrade, and troubleshoot voice, video, and collaboration technologies.

Collaboration Solutions Engineer

Define, support, and test new collaboration services to ensure availability.

Collaboration Solutions Architect

Design office space, technology, and culture to remove barriers to communication.

Voice & Video Network Engineer

Build and operate the network infrastructure that powers enterprise collaboration.

Your Roadmap

From infrastructure design to call control mastery

Follow a hands-on progression that takes you from infrastructure and design through endpoints, gateways, call control, and QoS.

Infrastructure & Design

Plan and configure on-premises, hybrid, and cloud collaboration architectures.

Endpoints & Gateways

Deploy SIP endpoints, configure codecs, and manage IOS XE voice gateways.

Call Control

Configure globalized call routing, dial plans, and Mobile and Remote Access in UCM.

QoS & Apps

Apply QoS for voice/video and configure Unity Connection and Webex App.

Exam domains and weightings are based on Cisco's official CLCOR 350-801 page.

Ready to power the hybrid workplace?

Talk with a course advisor about prerequisites, the CCNP Collaboration learning path, and how CLCOR fits your roadmap toward CCIE Collaboration.

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CCNP Collaboration350-801 CLCOR — Implementing Cisco Collaboration Core Technologies

Empower the hybrid workforce

Build, secure, and scale collaboration platforms

Collaboration Architecture

SIP & Endpoints

Voice Gateways

Call Control with UCM

QoS for Voice & Video

Collaboration Apps

Six domains. One complete collaboration foundation.

Infrastructure & Design

Protocols, Codecs & Endpoints

IOS XE Gateway & Media Resources

Call Control

QoS

Collaboration Applications

A clear, exam-aligned curriculum

01. Infrastructure & Design25% OF EXAM

02. Protocols, Codecs & Endpoints20% OF EXAM

03. IOS XE Gateway & Media Resources15% OF EXAM

04. Call Control20% OF EXAM

05. QoS10% OF EXAM

06. Collaboration Applications10% OF EXAM

Turn collaboration skills into a thriving career

Collaboration Administrator

Collaboration Solutions Engineer

Collaboration Solutions Architect

Voice & Video Network Engineer

From infrastructure design to call control mastery

Infrastructure & Design

Endpoints & Gateways

Call Control

QoS & Apps

Ready to power the hybrid workplace?

CCNP
Collaboration350-801 CLCOR — Implementing Cisco Collaboration Core Technologies