Eight modules building a complete IT service management capability — from Foundation to Leader-level digital strategy.
The entry point to ITIL 4 — covers the key concepts of IT and digital service management, the four dimensions model, the ITIL service value system, and the 34 ITIL management practices.
Covers the integration of different value streams and activities to create, deliver, and support IT-enabled products and services. Includes practical guidance on tooling, teams, and culture.
Focuses on customer journeys, customer engagement, and stakeholder relationships — covering co-creation of value, communication, and managing demand across the service value chain.
Provides the skills needed to create a learning and improving IT organisation — covering governance, risk, compliance, and continual improvement across the service value system.
Covers the influence of digital disruption, business strategy, and the role of IT leadership in shaping digital transformation. Designed for senior IT and business leaders.
Explores working practices and cultural aspects of high-velocity IT environments — digital product management, DevOps integration, and speed-to-value delivery.
Covers how to evaluate, procure, and manage cloud services effectively — cloud strategy, commercial considerations, and adapting IT practices for cloud-first environments.
Explores how sustainable principles apply to digital and IT operations — covering energy efficiency, circular IT, ESG commitments, and driving sustainability in service management.
From ITIL Foundation to DITS Leader, Zetlan Technologies provides expert-led ITIL 4 training to advance your IT service management career.