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CCIE Collaboration Certification

Demonstrate your advanced skills in how to plan, design, implement, operate, and optimize complex enterprise collaboration solutions. Lead the way with the Cisco Certified Internetwork Expert (CCIE) Collaboration certification.



CCIE Collaboration Certification

Demonstrate your advanced skills in how to plan, design, implement, operate, and optimize complex enterprise collaboration solutions. Lead the way with the Cisco Certified Internetwork Expert (CCIE) Collaboration certification.



Distinguish yourself as a leader in Collaboration Technologies


The CCIE Collaboration certification validates you as an expert in end-to-end lifecycle skills for complex collaboration solutions.


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CCIE Collaboration Certification

Unified communications

Showcase your comprehensive expertise in orchestrating the core components of unified communication solution, with a sharp focus on achieving seamless integration among collaboration protocols and platforms

Cloud-connected Management and Analytics

Substantiate your skills in architecting WebEx cloud solutions, including the comprehensive suite of WebEx cloud services that provide management and analytical capabilities to administer unified communication (UC) deployments.


Hybrid and cloud calling

Demonstrate your proficiency in building WebEx cloud-native architectures tailored to deliver shared and platform services that are optimized to meet the unique requirements of clients.

Webex contact center and APIs

Exhibit your skills in harnessing the WebEx contact center suite, which streamlines experience centers by enabling a data-driven model for effective management of customer interactions.



How it works

No Formal Prerequisites Necessary


There are no formal prerequisites for this certification.


Learners are recommended to have five to seven years of experience with designing, deploying, operating and optimizing collaboration technologies and solutions prior to taking the exam.

Example learner profiles

As our most advanced certifications, Cisco expert certifications tell the world you’re among the best of the best in your field. Many candidates have previous experience in collaboration technologies and are aiming for a senior-level or leadership position.



CCIE Collaboration


Collaboration Engineer : Design and implement collaboration processes for an organization. Network Consulting Engineer - Collaboration : Design and install voice, video, and other collaboration tools for an organization. Collaboration Solutions Architect : Design office space, technology, and corporate culture to remove the barriers to communication.

1. Protocols and APIs

  • SIP signalling protocol
    • SIP Theory (Request and Respond)
    • Identity headers (Name, number, URI, Privacy)
    • Route headers
    • Diversion headers
    • CallID, SessionID, and CiscoGUID
  • Media negotiation
    • SDP Offer/Answer model
    • SDP Early offer, delayed offer, early media
    • SDP Payload type interworking
  • Media path optimization
    • Interactive Connectivity Establishment (ICE)
    • TURN and STUN
  • Media protocols
    • RTP/RTCP, SRTP/SRTCP
    • Binary Floor Control Protocol (BFCP)
    • ActiveControl (iX)
  • DTMF relay
    • In-band vs out-of-band
    • RFC 2833
    • Key Pad Markup Language (KPML)
    • Unsolicited NOTIFY
    • Interworking
  • Collaboration APIs
    • Unified CM Administrative XML (AXL) API
    • Webex REST API
    • Unified CM User Data Service API
  • Security protocols
    • TLS negotiation
    • TLS certificate verification

  • SIP Signaling protocol
    • SIP Theory (Request and Respond)
    • Identity headers (Name, number, URI, Privacy)
    • Route headers
    • Diversion headers
    • CallID, SessionID, and CiscoGUID
  • Media Negotiation
    • SDP Offer/Answer model
    • SDP Early offer, delayed offer, early media
    • SDP Payload type interworking
  • Media path optimization
    • Interactive Connectivity Establishment (ICE)
    • TURN and STUN
  • Media Protocols
    • RTP/RTCP, SRTP/SRTCP
    • Binary Floor Control Protocol (BFCP)
    • ActiveControl (iX)
  • DTMF relay
    • In-band vs out-of-band
    • RFC 2833
    • Key Pad Markup Language (KPML)
    • Unsolicited NOTIFY
    • Interworking
  • Collaboration APIs
    • Unified CM Administrative XML (AXL) API
    • Webex REST API
    • Unified CM User Data Service API
  • Security Protocols
    • TLS negotiation
    • TLS certificate verification

  • Global dial plans
    • Localization and globalization
    • Numbering schemes
    • Dialling habits
    • Interdigit timeouts
    • Calling privileges
    • Number presentation
  • Dial plan features on UCM
    • Partitions and calling search spaces
    • Translation and transformation patterns
    • Urgent priority
    • Path selection
    • Global dial plan replication
    • Local route groups
    • Emergency Location Groups
  • Dial plan features on Webex Calling
    • Location and numbers, Routing prefix
    • Interworking dial plan, route list, route groups, trunks, call typing, unknown extension dialing
    • Outgoing and incoming permissions
    • Transfer and forwarding restrictions
  • URI and domain-based routing
  • Telephony features on UCM
    • Call Park and Pickup
    • Barge/privacy
    • Call queuing
    • Busy Lamp Field (BLF)
  • Telephony features on Webex Calling
    • Call Park
    • Auto attendant
    • Call queuing and hunting
    • Receptionist and paging
    • Single Number Reach
    • Voicemail
  • Audio and video codec selection
  • SIP trunking
    • SIP profiles
    • SIP trunk security profiles
    • Resiliency
    • Mid-call signaling
    • Session refresh
    • Securing SIP Trunks on UCM
  • UDS in a multi-cluster environment
    • Service Discovery
    • ILS
    • User Search
  • Dial plans on Cisco Unified Border Element (CUBE)
    • Inbound and outbound dial-peers
    • Voice translation rules and profiles
    • Dial-peer provisioning policy
    • Destination server groups
    • Destination dial-peer groups
    • E.164 pattern maps
    • URI-based dialling
    • VRF-aware call routing
  • Survivability Features
    • SIP-SRST
    • Webex Calling Survivability Gateway
  • Dial plans on Cisco Expressway Series
    • Transforms
    • Search rules
    • Zones

  • Hardware and Software Endpoint Registration
    • On-premises (local or proxy TFTP)
    • Mobile and Remote Access (Service Discovery)
    • Cloud
    • Hybrid
  • Mixed mode and Security By Default (SBD) on UCM
    • Certificate Trust List (CTL) and Identity Trust List (ITL)
    • Trust Verification Service (TVS)
  • Securing endpoints
    • SIP OAuth
    • CAPF and LSC
  • Collaboration endpoints and infrastructure using IPv6
  • User authentication and authorization
    • Directory synchronization On-premises
    • Directory synchronization Cloud
    • Single-Sign-On (SSO)
    • OAuth
  • Cloud clients
    • Privacy features
    • Analytics and troubleshooting
    • Proximity
    • Security and compliance

  • SIP trunks using Cisco Unified Border Element (CUBE)
  • Multi-tenancy on Cisco Unified Border Element (CUBE)
  • SIP normalization and SDP normalization
    • Normalization and transparency scripts (Lua)
    • Cisco IOS-XE SIP profiles
  • Securing SIP trunks on Cisco Unified Border Element (CUBE)
    • SRTP to RTP interworking
    • SRTP pass-through
    • SRTP to SRTP interworking
  • Stateful box-to-box redundancy on Cisco Unified Border Element (CUBE) (Cisco IOS-XE)
  • Network and application-level security on Cisco IOS-XE
    • IP Trust List
    • Call spike protection
    • Media policing
    • Call thresholds
    • RTP port ranges
    • Telephony denial of service attacks
    • Multi-VRF
  • Firewall traversal in a collaboration solution
    • Port numbers and transport
    • NAT
    • Web proxy servers
    • Deep Packet Inspection considerations
  • Cisco Expressway Series traversal communications
    • Traversal zones
    • SSH tunnels
    • Encryption interworking
  • Mobile and Remote Access (MRA)
  • Network and application level security on Cisco Expressway Series
    • Toll fraud prevention (CPL)
    • Zone authentication
    • Automated intrusion protection
    • Mutual TLS
  • Cloud-based PSTN for Webex Calling
    • Cloud Connected PSTN Provider
    • Cisco Calling Plan
  • Premises-based PSTN for Webex Calling
    • Registration-based Local Gateway
    • Certificate-based Local Gateway
  • Edge Audio for Webex
  • Third-party interoperability and federation
    • Voice and video calling
    • IM&P
    • Meeting Interoperability

  • Media Resources
    • Transcoding
    • MTP
    • Music on hold
  • Ad-Hoc Conferencing
    • Cisco IOS-XE conferencing
    • Cisco Meeting Server
  • Webex meetings
    • Meeting scheduling
    • Webex meeting Features
  • Media quality troubleshooting
  • Meeting Security
    • Planning a secured meeting
    • End-to-end encryption plus identity
    • Personal meeting room security
    • Participant roles
  • Video Mesh

  • On-premises IM&P servers and clients
  • Cisco Unity Connection voicemail
    • Voicemail integration
    • Call and directory handlers
    • Voicemail access from soft clients
    • Video greetings and messaging
    • Partitions and search spaces
    • Routing rules
  • Mobility Features
    • Mobile Connect (Single Number Reach)
    • Device Mobility
    • Mobile Identity
    • Extend and Connect
    • Extension Mobility
  • Audio and video call recording architectures
    • SIP-based media Recording (SIPREC)
    • Network-based recording
    • Built-in bridge
    • Cisco Unified Border Element (CUBE) Media Proxy
    • Secure call recording
    • Cloud based recording
  • Webex Contact Centre
  • Webex Bot (Implement from a provided Python code skeleton)


Fees Structure : 15500 INR / 185 USD
Total No of Class : 186 Video Class
Class Duration : 85:30 Working Hours
Download Feature : Download Avalable
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

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Fees Structure : 22500 INR / 270 USD
Class Duration : 60 Days
Class Recording : Live Class Recording available
Class Time : Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

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