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Cisco Certified Technician

Prove you have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Get certified with a Cisco Certified Technician (CCT) concentration in collaboration, data center, or routing and switching.



Cisco Certified Technician

Prove you have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Get certified with a Cisco Certified Technician (CCT) concentration in collaboration, data center, or routing and switching.



Support customers and sharpen your resolution skills


As a Cisco Certified Technician (CCT), you work closely with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve support incidents.


You can complete Cisco authorized training online and in multiple short sessions, enabling you to stay productive in the field. The CCT certification provides an opportunity for you to expand your area of expertise in multiple technology tracks.

Cisco Certified Technician Certifications


How it works

No formal prerequisites


There are no formal prerequisites to earn these certifications, but you should have an understanding of the exam topics before taking any of the exams.

Example learner profiles

  • Individuals looking to move into the IT field
  • IT professionals looking to stand out in the job market
  • IT professionals looking to enrich their current roles with additional networking skills


Cisco Certified Support Technician – Networking


This exam focuses on the skills required for onsite support and maintenance of Cisco routers, switches, and operating environments. Be ready to identify Cisco router and switch models, accessories, cabling, and interfaces. You must understand the Cisco IOS Software operating modes and identify commonly found software. You must also be able to use the Cisco Command Line Interface (CLI) to connect and service products. Achieving CCT Routing and Switching certification is considered the best foundation for supporting other Cisco devices and systems.

1. Identify the fundamental conceptual building blocks of networks

  • TCP/IP model
  • OSI model
  • Frames and Packets
  • Addressing

  • Latency
  • Delay
  • Speed test vs. Iperf

  • LAN
  • WAN
  • MAN
  • CAN
  • PAN
  • WLAN
  • Identify and illustrate common physical and logical network Topologies.

  • Public
  • Private
  • Hybrid
  • SaaS
  • PaaS
  • IaaS
  • Remote work/hybrid work

  • TCP vs. UDP (connection-oriented vs. connectionless)
  • FTP
  • SFTP
  • TFTP
  • HTTP
  • HTTPS
  • DHCP
  • DNS
  • ICMP
  • NTP

  • Subnet concepts
  • Subnet Calculator
  • Slash notation, and subnet mask
  • Broadcast Domain

  • Types of Addresses
  • Prefix Concepts

  • Cable types: fiber, copper, twisted pair
  • Connector types: coax, RJ-45, RJ-11, fiber connector types

  • Copper, including sources of interference
  • Fiber
  • wireless, including 802.11 (unlicensed, 2.4GHz, 5GHz, 6GHz), cellular (licensed), sources of interference

  • Internet of Things (IoT) devices
  • Computers
  • Mobile devices
  • IP Phone
  • Printer
  • Server

  • Networking utilities on Windows, Linux, Android, and Apple operating systems
  • How to run troubleshooting commands
  • Wireless client settings (SSID, authentication, WPA mode)

  • Link light colour and status (blinking or solid)
  • Patch cables
  • Switches and Routers
  • Small Topologies
  • Power
  • Rack layout

  • Console Port
  • Serial Port
  • Fiber Port
  • Ethernet Ports
  • SFPs
  • USB port
  • PoE

  • Default gateway
  • layer 2 vs. layer 3 switches
  • local network vs. remote network

  • MAC address Tables
  • MAC address Filtering
  • VLAN

  • Policies and procedures
  • Accurate and complete Documentation
  • Prioritization
  • Purpose of using a packet Analyzer
  • saving and opening a .pcap file

  • Ping
  • Ipconfig/ifconfig/ip
  • Tracert/traceroute
  • Nslookup
  • Recognize how firewalls can influence the result

  • Remote access (RDP, SSH, telnet)
  • VPN
  • Terminal emulators
  • Console
  • Network Management Systems
  • Cloud-managed network (Meraki)
  • Scripts

  • Show run
  • Show cdp neighbors
  • Show ip interface brief
  • Show ip route
  • Show version
  • Show inventory
  • Show switch
  • Show mac address-table
  • Show interface
  • Show interface x
  • Show interface status
  • Privilege levels
  • Command help and auto-complete

  • Firewalls (blocked ports and protocols)
  • Rules deny or permit Access
  • Confidentiality, integrity, and availability (CIA)
  • Authentication, authorization, and accounting (AAA)
  • Multifactor Authentication (MFA)
  • Encryption, certificates, and password complexity
  • Identity stores/databases (Active Directory)
  • Threats and vulnerabilities
  • Spam, phishing, malware, and denial of service

  • WPA
  • WPA2
  • WPA3
  • Choosing between Personal and Enterprise
  • Wireless security concepts


Fees Structure : 15500 INR / 185 USD
Total No of Class : 120 Video Class
Class Duration : 49:30 Working Hours
Download Feature : Download Avalable
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Brochure       Buy Now       Sample Demo

Fees Structure : 22500 INR / 270 USD
Class Duration : 60 Days
Class Recording : Live Class Recording available
Class Time : Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Download Brochure       Pay Online