The globally recognised entry point to ITIL 4 — covering the key concepts, practices, and principles of modern IT service management. Delivered by Axelos and examined by PeopleCert worldwide.
ITIL 4 Foundation is the entry point to the ITIL 4 certification scheme and the most widely held IT service management qualification in the world. It introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services — built around the ITIL Service Value System (SVS) and the four dimensions of service management.
The certification is ideal for professionals at the start of their ITIL 4 journey, and for those looking to update their knowledge from ITIL v3/2011. No prerequisites are required — it is open to anyone working in or aspiring to work in IT service management.
Understand the ITIL Service Value System (SVS) — its components, purpose, and how demand is converted to value
Apply the four dimensions of service management — organisations/people, information/technology, partners/suppliers, value streams/processes
Use ITIL guiding principles to drive decisions and continual improvement across the service lifecycle
Map and navigate the six Service Value Chain activities — Plan, Improve, Engage, Design/Transition, Obtain/Build, Deliver/Support
Identify and apply the 34 ITIL management practices — from Incident Management to Continual Improvement and Change Enablement
Understand value, outcomes, costs, risks, utility, and warranty in the context of IT service management
IT professionals new to ITIL 4 who want a recognised foundation in modern service management principles and practices
Service desk agents, IT support staff, and ITSM team members seeking to formalise and advance their knowledge
IT students and career changers looking to enter the IT service management field with a globally respected credential
ITIL v3 certified professionals who want to update and align their credentials to the ITIL 4 framework
Zetlan Technologies delivers expert-led ITIL 4 Foundation training covering all six course modules, with live sessions, study materials, and exam preparation guidance.
Click any module to explore all topics covered in the ITIL 4 Foundation syllabus.
Build a solid ITSM foundation with the world's most recognised IT service management certification. Zetlan Technologies guides you from start to exam-ready.