Login     Signup
   info@zetlantechnologies.com        +91-8680961847

  /   ITIL Certification   /   ITIL® 4 Foundation

ITIL® 4 Foundation - IT Service Management Certification


ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.




ITIL 4 Foundation Certification

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:


Examination Format



Course Details

1. Introduction

  • IT Service Management in the Modern World
  • About ITIL® 4
  • Structure of ITIL® 4

  • What is Service Management?
  • Value and Value Co-Creation
  • Organisations
  • Service Providers
  • Service Consumers
  • Stakeholders
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • Utility and Warranty

  • Introduction
  • Four Dimensions Model
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • Service Value System (SVS)
  • Silos

  • Guiding principles
  • Seven Guiding Principles
  • Focus on value
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and work holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Interaction Between Principles

  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

  • Introduction to Management Practices
  • ITSM and High-Velocity Service Management
  • General Management Practices
  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Deployment Management


Fees Structure : 12500 INR / 150 USD
Total No of Class : 54 Video Class
Class Duration : 70:30 Working Hours
Download Feature : Download Avalable
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Brochure       Buy Now       Sample Demo

Fees Structure : 18500 INR / 220 USD
Class Duration : 45 Days
Class Recording : Live Class Recording available
Class Time : Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Download Brochure       Pay Online