A vendor-neutral ITIL 4 extension module providing practical guidance on procuring, integrating, and governing cloud services — helping IT professionals align cloud adoption with business strategy, manage CSP relationships, and maximise ROI while managing risk and compliance.
ITIL 4 Specialist: Acquiring & Managing Cloud Services (AMCS) is a vendor-neutral extension module for anyone requiring practical guidance on how cloud procurement and technology can integrate with and support broader business strategy. It covers the entire cloud procurement user journey — from assessing organisational readiness and understanding the CSP landscape, through negotiating and onboarding cloud services, to measuring ROI and managing migrations.
AMCS is especially relevant in today's multi-cloud and hybrid IT environments, addressing compliance, security, vendor lock-in, and the governance challenges that accompany cloud adoption. It helps professionals make informed, value-led cloud decisions aligned with the ITIL 4 Service Value System.
Analyse and select cloud service models (IaaS, PaaS, SaaS) and deployment models using a structured, vendor-neutral approach aligned to business needs
Conduct a structured cloud readiness assessment — scoping, capability evaluation, operational readiness, and producing an assessment report
Identify and manage cloud risks — security, API vulnerabilities, vendor lock-in, unauthorised procurement, tenant separation, and third-party contracting
Understand compliance obligations for cloud services — SLAs, visibility, automation, hybrid IT governance, and conflict resolution between dev and security priorities
Calculate and communicate cloud ROI — define assessment scope, collect data, analyse cost/benefit, and make evidence-based cloud investment decisions
Plan and execute cloud migrations — moving from in-house to cloud, migrating between CSPs, and decommissioning cloud services (exit strategies)
IT managers, cloud architects, and procurement professionals responsible for evaluating, selecting, and governing cloud service providers
IT directors and CIOs formulating cloud strategy and needing a structured, vendor-neutral framework for cloud adoption decisions
Security, compliance, and risk professionals who need to understand the unique governance and risk landscape of cloud services in enterprise environments
ITIL 4 Foundation holders looking to extend their qualification into cloud services management and modern IT procurement practices
Zetlan Technologies delivers expert AMCS training covering all 10 cloud procurement and management modules — cloud strategy, CSP selection, readiness assessment, ROI, compliance, risk, and migration — with live expert instruction and exam preparation.
Click any module to explore all topics covered in the ITIL 4 Specialist: AMCS syllabus.
From cloud readiness to ROI and migration — learn the vendor-neutral framework to acquire and manage cloud services with confidence. Get certified with Zetlan Technologies.