Demonstrate the knowledge, practical experience, and step-by-step skills to troubleshoot and support Pure Storage FlashArray. Shorten time-to-resolution and increase customer satisfaction with a credential that proves you can handle FlashArray support for your own or your customers' data centres — with access to the exclusive Support Toolkit.
The FASS certification validates specialist-level skills in troubleshooting and supporting Pure Storage FlashArray products. It proves you can shorten time-to-resolution and increase customer satisfaction — whether supporting your own data centre or your customers' data centres. Certified specialists gain access to the exclusive Pure Storage Support Toolkit, providing advanced troubleshooting tools and information.
Targeted roles include Pure Storage internal Support Specialists, Partner Support Specialists with root-level access, and Enterprise or Dark Site customers who have root-level access. The exam covers 5 domains: Software (30%), Performance (30%), Networking (15%), Replication (15%), and Hardware (10%) — 60 scored + 10–15 unscored questions in 120 minutes.
Perform hardware troubleshooting — identify failed components, run health checks, and manage the replacement identification and process for FlashArray controller and DirectFlash module hardware components
Troubleshoot FlashArray software issues — diagnose Purity software faults, perform system health checks, and configure SSO and Directory Services for authentication and access control troubleshooting
Troubleshoot FlashArray networking — diagnose SAN (FC and iSCSI) connectivity issues, resolve NAS problems, and manage Certificates and SSL configuration for secure management access
Diagnose FlashArray performance issues — troubleshoot storage latency and throughput degradation, monitor space utilisation trends, and apply Quality of Service (QoS) policies to resolve workload contention
Troubleshoot replication issues — diagnose and resolve ActiveCluster stretch cluster faults, ActiveDR failover issues, FA File Services replication problems, asynchronous offload failures, and replication lag
Use the Pure Storage Support Toolkit — access advanced diagnostics, diagnostic log collection, and escalation tools available exclusively to FASS-certified professionals for accelerated issue resolution
Pure Storage internal Support Specialists and Global Support Engineers who provide Level 2/3 FlashArray support and need the FASS credential to validate their advanced hardware, software, networking, and replication troubleshooting skills
Partner Support Specialists with root-level FlashArray access who perform advanced troubleshooting at customer sites and need a Pure Storage certification to demonstrate support expertise and access the Support Toolkit
Enterprise and Dark Site customers who have root-level access to their FlashArray environment and manage advanced troubleshooting, health checks, and hardware replacements internally without Pure Storage professional services
FASP (FlashArray Storage Professional) holders who want to extend their FlashArray credentials into advanced support and troubleshooting — covering deeper hardware, performance, and replication fault resolution skills
Zetlan Technologies covers all 5 FASS domains — Software, Performance, Networking, Replication, and Hardware — with expert-led troubleshooting-focused instruction.
Click any domain to explore the full topic coverage for the FlashArray Support Specialist exam.
All 5 FASS domains — Software, Performance, Networking, Replication, and Hardware — with expert-led troubleshooting instruction at Zetlan Technologies.