Prove you have the skills to diagnose, restore, repair, and replace critical devices and systems at customer sites with the Cisco Certified Support Technician (CCST) IT Support certification.
As a Cisco Certified Support Technician (CCST), you work closely with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve IT support incidents.
Identify hardware components, accessories, cabling, and interfaces, understand operating system support across Windows, MacOS, and mobile, and use help desk tools and documentation to resolve issues efficiently.
Manage tickets, SLAs, and structured problem-solving for customer support.
Identify, install, and troubleshoot desktop components, ports, and cables.
Assist users with directory services, shared drives, and connectivity issues.
Resolve issues across Windows, MacOS, and mobile devices.
Understand cloud providers, virtual machines, and hypervisor basics.
Recognize security threats and use remote access tools to support end users.
The curriculum tracks the official CCST IT Support blueprint, covering help desk fundamentals, hardware, networking, OS/application support, and security.
Understand help desk concepts, structured problem-solving, documentation, and basic safety procedures.
Identify device information, ports, cables, and desktop components, and troubleshoot common hardware issues.
Assist users with network-based resource access and verify basic end-device connectivity.
Resolve Windows, MacOS, mobile device, peripheral, and application issues, and explain virtualization and cloud terms.
Recognize security threats and social engineering, and use remote access and troubleshooting tools.
Expand each domain to see the help desk, hardware, networking, and security skills you will master throughout the course.
CCST IT Support is the entry point into a wide range of help desk, desktop support, and field technician roles.
Provide first-line support for hardware, software, and network issues.
Manage support tickets and resolve end-user technical issues.
Install, configure, and maintain desktops, peripherals, and mobile devices.
Support and maintain Cisco devices and systems at customer sites.
Follow a hands-on progression that builds your IT support foundation from help desk fundamentals through hardware, networking, OS support, and security.
Learn ticketing, documentation, and structured problem-solving.
Identify components, ports, cables, and troubleshoot hardware issues.
Resolve Windows, MacOS, mobile, and connectivity issues.
Apply security awareness and use remote support tools — then sit the exam.
Exam domains and weightings are based on Cisco's official CCST IT Support page.
Talk with a course advisor about prerequisites, the CCST learning path, and how IT Support fits your career roadmap.