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Cisco Certified Technician

Prove you have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Get certified with a Cisco Certified Technician (CCT) concentration in collaboration, data center, or routing and switching.



Cisco Certified Technician

Prove you have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Get certified with a Cisco Certified Technician (CCT) concentration in collaboration, data center, or routing and switching.



Support customers and sharpen your resolution skills


As a Cisco Certified Technician (CCT), you work closely with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve support incidents.


You can complete Cisco authorized training online and in multiple short sessions, enabling you to stay productive in the field. The CCT certification provides an opportunity for you to expand your area of expertise in multiple technology tracks.

Cisco Certified Technician Certifications


How it works

No formal prerequisites


There are no formal prerequisites to earn these certifications, but you should have an understanding of the exam topics before taking any of the exams.

Example learner profiles

  • Individuals looking to move into the IT field
  • IT professionals looking to stand out in the job market
  • IT professionals looking to enrich their current roles with additional networking skills


Cisco Certified Support Technician – IT Support


This exam focuses on the skills required for onsite support and maintenance of Cisco Unified Computing Systems and servers. Be ready to identify Cisco Unified Computing System components and servers, accessories, cabling, and interfaces. You must understand the Cisco UCS and NX-OS operating modes and identify commonly found software. You must also be able to use the Cisco Graphical User Interface to connect and service product components.

1. Define key help desk

  • Queue management
  • Time management
  • Ticketing systems
  • Service level agreement (SLA)
  • Key performance indicators (KPIs)

  • Creating a clear, concise, factual, and comprehensive description of the problem, the troubleshooting steps, and the results obtained
  • Documenting in such a way that the documentation is useful for future Interactions

  • Define the problem
  • Gather detailed information
  • Identify a probable cause of the failure
  • Devise a plan to resolve the problem
  • Make necessary changes to implement the plan
  • Observe the results the changes
  • If the problem is not resolved, repeat the process
  • Document the changes made to resolve the problem

  • Electrical shock
  • ESD
  • Fire, and Personal Safety

  • Information: host name, hardware (processor, memory, disk space)
  • Operating System Version
  • IPv4 Address
  • IPv6 Address
  • MAC Address
  • Windows tools: Task Manager, System Information, Event Viewer, ipconfig
  • MacOS tools: Activity Monitor, About This Mac, System Settings, Console, ifconfig

  • Video ports: HDMI, USB-C, DVI, DisplayPort, VGA
  • USB-A, USB-B, USB-C, Micro USB
  • Serial ports
  • RJ-45, UTP, STP
  • Common types of power cables (desktop, laptop, mobile)
  • Thunderbolt 3/4 (USB-C)
  • Converters

  • Identifying the processor and motherboard
  • Identifying, installing, and upgrading RAM, peripherals (Graphics cards, Wireless cards, Bluetooth cards), and internal storage devices (SATA, SSD, NVMe, M2)
  • Interfaces and expansion card compatibility
  • Using Device Manager to manage drivers
  • E-waste best practices for disposing of components

  • Basic troubleshooting: plug in, connected to power, powered on
  • Application compatibility requirements: processor architecture, RAM requirements, GPU requirements, disk space
  • Using Device Manager to identify issues with hardware
  • Device status indicators
  • Awareness of firmware updates (benefits and dangers)

  • Basic knowledge of common directory services: Active Directory, Cloud-based access management (Entra ID and AWS IAM)
  • Multifactor Authentication (authenticator apps and other methods)
  • Mapping a shared drive, including SMB and cloud drive (S3 bucket, OneDrive, Google Drive, Dropbox, Box, etc.)
  • Using Gpupdate/adgpupdate to force a group policy update
  • Resetting passwords
  • Checking membership in security and distribution groups to determine whether there is an issue
  • Verifying permissions

  • Printers: connectivity to printer, assisting a user in using a multifunction device, loading paper, fixing a paper jam, clearing print queue, swapping toner
  • Fax
  • Headphones
  • Microphones
  • External drives
  • Scanners
  • Webcams
  • Keyboard, mouse, pointing devices (wired and wireless)
  • Tactile/interactive input devices (flat panels)
  • Teleconferencing devices (Webex Desk Pro screens)

  • LAN (wired) access vs. WLAN
  • Purpose of DNS
  • Purpose of DHCP, recognizing self-assigned IP addresses (APIPA)
  • Purpose of DHCPv6 (recognizing a link-local address instead of a global address)
  • IP address ranges (is it in the right subnet, public and private)
  • Default gateway
  • WLAN SSID
  • Using the following commands to verify connectivity
  • Purpose of a firewall and how it might impact connectivity

  • Display settings, multiple displays, brightness
  • BitLocker codes
  • Windows and application updates
  • Clearing the browser cache
  • Terminating processes with Task Manager
  • Assisting the customer in backing up and restoring personal data with cloud-based tools (OneDrive)
  • Boot sequence, booting to safe mode
  • Power management
  • Accessibility features

  • Display settings, multiple displays, brightness
  • Allowing applications the necessary permissions
  • Mounting external drives
  • Clearing the browser cache
  • AirDrop
  • Terminating processes with Activity Monitor
  • Assisting the customer in backing up and restoring personal data with cloud-based tools (iCloud and Time Machine)
  • Power management
  • Accessibility features

  • Restarting the phone, phone not charging, connectivity
  • Email setup
  • Mobile apps
  • Collaboration Software
  • Basic understanding of MDM
  • Device OS: iOS, Android

  • Cloud providers - Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform (GCP)
  • Virtual machines and hypervisors
  • Recognizing cloud models in order to direct the incident to the right team

  • Marketplace or approved application installation
  • Untrusted/unknown sources
  • Email, collaboration, productivity applications

  • Threats: phishing, malware, spam, unauthorized access attempts, spoofing
  • Helping the user run a malware scan
  • Strong passwords and good password practices

  • Awareness that a help desk technician is a prime target for Social Engineering Attacks
  • Phishing, impersonation, etc.
  • Identifying confidential, propriety, and personally identifiable information (PII) data

  • Remote Desktop
  • Remote Assistance
  • Cisco Webex
  • Remote Management
  • TeamViewer
  • Virtual Network Computing (VNC)
  • PC Anywhere

  • AI: query AI to research an issue, limitations of AI, ethical considerations for AI, privacy and security risks, difference between predictive and generative AI
  • Using search engine results
  • Technical forums
  • Knowledge base articles (industry and internal)


Fees Structure : 15500 INR / 185 USD
Total No of Class : 115 Video Class
Class Duration : 54:30 Working Hours
Download Feature : Download Avalable
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Brochure       Buy Now       Sample Demo

Fees Structure : 22500 INR / 270 USD
Class Duration : 60 Days
Class Recording : Live Class Recording available
Class Time : Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support : Call / Whatsapp : +91 8680961847
Working Hours : Monday to Firday 9 AM to 6 PM
Payment Mode : Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Download Brochure       Pay Online