FAQs (Frequently Asked Questions)
How do I purchase a video package?
- Select the package you want, add it to your cart, and complete the payment through our secure checkout process.
What payment methods do you accept?
- We accept credit/debit cards, UPI, net banking, wallets
How will I receive my videos after purchase?
- Once payment is confirmed, you will receive a download link via email and in your account dashboard.
What video formats are available?
- Our videos are usually provided in [MP4/HD/Full HD/4K] format for easy playback on most devices.
Is there a limit to how many times I can download my videos?
- Yes, you can download the purchased videos up to 10 Times. After that, please contact our support team if you need further assistance.
Can I stream the videos online instead of downloading?
- If yes, you will also have the option to stream directly from your account without downloading.
Do the videos have an expiration date?
- Once downloaded, the videos are yours to keep permanently. However, the download link may expire after 365 days for security reasons.
Can I get a refund for video packages?
- Since these are digital products, refunds are only available if you face technical issues (e.g., corrupted files or incorrect downloads). Please check our Refund Policy.
Are the videos protected by copyright?
- Yes. All videos are copyrighted and licensed for personal use only. You may not share, resell, or distribute them.
What devices can I play the videos on?
- You can play the videos on laptops, mobile phones, tablets, and smart TVs that support MP4 or compatible formats.
What should I do if my download link doesn’t work?
- Please contact our support team with your order number, and we’ll resend or reactivate the link.
Help & Support
Email Support : info@zetlantechnologies.com
Phone Support : +91 8680961847
Live Chat : Available 9 AM - 6 PM, Mon-Sat on WhatsApp
