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MB-210
Microsoft Dynamics 365 — Sales Functional Consultant

Dynamics 365 Sales

Consultant MB-210

Configure and implement Dynamics 365 Sales solutions — lead and opportunity management, accounts and contacts, product catalogues, quotes and orders, sales automation, AI-driven insights, Power Platform integrations, and scalable CRM solutions that accelerate your organisation's revenue growth.

Lead Management Opportunity Pipeline Quote & Order Sales AI Business Process Flows Power Platform Sales Forecasting Copilot in Sales
Enroll Now Brochure
Dynamics 365 Sales — Opportunity Pipeline & Dashboard
📊 Dynamics 365 Sales — My Pipeline Leads Opportunities Quotes Orders Analytics SALES HUB 📋My Work🎯Leads💼Opportunities👥Accounts📞Contacts📦Products📄Quotes📊Forecasting Active Opportunities — Q4 2025   ₹48.2L pipeline QualifyZetlan Corp Deal₹5.2LTech Solutions Ltd₹4.1LABC Enterprises₹3.1L₹12.4L • 3 oppsDevelopCloudFirst India₹6.8LDataSoft Ltd₹4.2LNetSecure Pvt₹3.9LTechPark Corp₹2.4LStartupHub₹1.5L₹18.8L • 5 oppsProposeRetailMax India₹5.8LHealthTech Ltd₹3.8L₹9.6L • 2 oppsCloseEnterprise Deal A₹4.2LSMB Bundle B₹3.2L₹7.4L • 2 opps 🤖 Copilot Sales Insights Zetlan Corp Deal 94% close probability — Schedule follow-up CloudFirst India Risk: No engagement in 14 days — Reach out Stale Pipeline 8 opps untouched 7+ days — Review needed
15
Modules
Full MB-210 stack
21+ hrs
Duration
Hands-on labs
Cert Prep
Included
Exam-aligned
24/7
Support
Expert guidance
What You Master

The Complete Dynamics 365 Sales Consultant Skill Set

From lead management and opportunity pipelines to AI-driven forecasting, Power Platform integrations, and scalable CRM solutions — every MB-210 domain with real D365 tenant labs.

💼
Complete Sales CRM Implementation Pipeline

Configure the Dynamics 365 Sales ecosystem — manage leads, qualify and convert opportunities, maintain accounts and contacts, set up product catalogues and price lists, generate quotes and process orders, automate workflows with business process flows, leverage AI for lead scoring and forecasting, integrate with Microsoft 365, and extend with Power Platform — the full MB-210 consultant lifecycle.

LeadsOpportunitiesAccountsQuotesBPFSales AIPower PlatformCopilot
🎯
Lead Management

Create, manage, qualify, and convert leads into opportunities. Configure lead scoring and automate lead routing with business rules.

📈
Opportunity & Pipeline

Create and manage opportunities, customise sales process stages, configure pipeline views, and track revenue forecasts.

15
comprehensive modules covering every MB-210 exam domain with real Dynamics 365 labs.
📄
Quotes & Orders

Create and manage quotes with configurable price lists and discount structures. Process orders and track fulfillment through the sales lifecycle.

🤖
AI & Copilot in Dynamics 365 Sales

Leverage AI-driven insights for lead scoring, deal health indicators, predictive forecasting, conversation intelligence, and relationship analytics. Use Copilot to generate follow-up emails, summarise meetings, and surface next best actions automatically.

AI Insight:
Deal Score: 94/100
Risk: Low
Next Action: Follow-up
Close Probability: 88%
Sales Automation

Configure workflow automation, business process flows, activity tracking, and automated sales sequences for consistent execution.

🔌
Power Platform & Integration

Extend D365 Sales with Power Apps, Power Automate flows, Power BI dashboards, and Microsoft 365 email and Teams integration.

Customisation & Security
Configure, Customise, and Secure the Dynamics 365 Sales App

Customise forms, views, fields, dashboards, and business rules for scalable CRM solutions. Configure user roles, security roles, field-level security, and teams to protect sensitive customer data. Use maker tools and the Power Platform to build custom applications extending core D365 Sales functionality for unique business requirements.

Why MB-210

The Premier Dynamics 365 Sales Certification

Dynamics 365 Sales is deployed at thousands of enterprises worldwide. MB-210 certified consultants design and implement the CRM solutions that drive revenue — one of the most valued Dynamics 365 roles.

Dynamics 365 Powers Sales at Global Enterprises

Microsoft Dynamics 365 Sales is used by 40,000+ organisations globally. Every D365 deployment needs a certified functional consultant.

Functional Consultant — High-Value CRM Role

MB-210 certified consultants design solutions, not just operate them — a higher-value, better-paid role than system administrators.

AI and Copilot Expertise Built In

MB-210 covers Dynamics 365 Copilot, AI insights, predictive lead scoring, and conversation intelligence — future-proof skills.

Power Platform Integration Mastery

Extend D365 Sales with Power Apps, Power Automate, and Power BI — the full Microsoft Business Applications ecosystem.

High Demand Across Indian and Gulf Markets

Dynamics 365 functional consultants are among the highest-paid business application professionals in India and the Gulf region.

Technologies & Tools You'll Master
Dynamics 365 Sales
Copilot in D365
Sales Accelerator
Lead Scoring
Opportunity Mgmt
Predictive Forecasting
Business Process Flows
Power Automate
Power Apps
Power BI
Microsoft Teams
Outlook Integration
Conversation Intelligence
Product Catalogue
Quote Management
Sales Insights
Dynamics 365 Sales
Copilot in D365
Sales Accelerator
Lead Scoring
Opportunity Mgmt
Predictive Forecasting
Business Process Flows
Power Automate
Power Apps
Power BI
Microsoft Teams
Outlook Integration
Conversation Intelligence
Product Catalogue
Quote Management
Sales Insights
Curriculum

15-Module MB-210 Programme

From Dynamics 365 Sales basics and lead management to AI-powered insights, Power Platform integrations, and security configuration.

  • Overview of Microsoft Dynamics 365 ecosystem and apps
  • Understanding the role of D365 Sales in CRM
  • Licensing models — Sales Professional, Enterprise, and Premium
  • Navigation and core concepts in D365 Sales
  • User interface and navigation within the D365 Sales Hub
  • Accessing and managing records, views, and dashboards
  • Using Unified Interface and model-driven app features
  • Personalisation and productivity settings
  • Creating and managing leads — data entry and import
  • Qualifying and converting leads into opportunities, accounts, and contacts
  • Configuring lead routing rules and assignment strategies
  • Lead scoring with AI — manual and predictive models
  • Creating and managing opportunities and deals
  • Sales process customisation — stages, steps, and conditions
  • Configuring business process flows for sales stages
  • Pipeline views — Kanban, charts, and dashboards
  • Managing customer accounts — hierarchies and relationships
  • Creating and managing contacts and stakeholder maps
  • Relationship intelligence — who knows whom
  • Account-based selling strategies in D365
  • Managing the product catalogue — products, families, bundles
  • Setting up price lists — standard, specialised, and promotional
  • Configuring discount structures and unit groups
  • Adding products to opportunities and quotes
  • Creating and managing quotes — line items and pricing
  • Activating, revising, and closing quotes
  • Processing orders and order fulfilment workflows
  • Invoice management and payment tracking
  • Generating reports — system and custom reports
  • Configuring interactive charts and dashboards
  • Using Power BI embedded reports in D365
  • Analysing sales performance KPIs and metrics
  • Workflow automation — classic and Power Automate flows
  • Business process flows — multi-entity and branching
  • Configuring sequences and sales accelerator
  • Automated email follow-ups and task creation
  • Dynamics 365 App for Outlook — email tracking and contact linking
  • Microsoft Teams integration — calls, meetings, and collaboration
  • SharePoint document management integration
  • OneNote and OneDrive integration
  • Using the D365 Sales mobile app on iOS and Android
  • Mobile access to customer data, activities, and pipeline
  • Offline sync and mobile-optimised views
  • Microsoft Viva Sales (Copilot for Sales) integration
  • AI-driven insights and predictive analytics in D365
  • Lead scoring and opportunity scoring models
  • Predictive forecasting — premium forecasting features
  • Conversation intelligence — call recording and analysis
  • Customising forms — columns, sections, and tabs
  • Configuring views — personal and system views
  • Business rules — field validation and visibility logic
  • Configuring and using the Sales Accelerator
  • Managing user roles and security roles in D365
  • Field-level security profiles and team management
  • Business unit structure and data access levels
  • Auditing and activity logs for compliance
  • Power Apps canvas and model-driven app integration
  • Power Automate flows for D365 Sales automation
  • Power BI — embedded analytics and dashboards
  • Custom app development and portals with Power Platform
Course Snapshot
15 Modules
Full MB-210 domains
21+ Hours
Total learning time
Cert Prep
Exam-aligned content
Tech Support
Call / WhatsApp
Mon–Fri
9 AM – 6 PM
Enroll Now Download Brochure
Have Questions?

Chat with our D365 expert trainers instantly.

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Pricing & Packages

Get a Custom Quotation

Flexible pricing for video, live, and blended training modes — we reply within 24 hours.

Career Outcomes

MB-210 Careers in Dynamics 365 Sales

Dynamics 365 Sales consultants work at Microsoft partners, system integrators, enterprises, and consulting firms across India, the Gulf, and globally implementing CRM solutions.

Microsoft
D365 Partner
Wipro
Dynamics Practice
HCL Tech
CRM Solutions
Atos
D365 Consulting
D365 Sales Functional Consultant
Design and implement Dynamics 365 Sales solutions for enterprise clients — from requirements to go-live.
₹8–22 LPA
CRM Solution Architect
Architect Dynamics 365 Sales and Power Platform solutions aligned to complex business requirements.
₹15–35 LPA
Dynamics 365 AI / Copilot Specialist
Implement AI-powered sales features — predictive forecasting, lead scoring, and conversation intelligence.
₹12–28 LPA
Power Platform Developer (Sales)
Build custom Power Apps, flows, and dashboards extending the Dynamics 365 Sales ecosystem.
₹10–25 LPA
Dynamics 365 Business Analyst
Bridge business requirements and technical implementation for D365 Sales rollouts.
₹8–18 LPA
15
Modules
21+
Hours of Training
₹8–35L
Salary Range
MB-210
MS Certified
New Batch Starting Soon — Limited Seats

Ready to Master Dynamics 365 Sales?

Join consultants who build the CRM solutions that power enterprise sales teams across the world's leading Microsoft Dynamics 365 deployments.

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