Microsoft Dynamics 365 Customer Insights data Specialist

MB-260: Microsoft Dynamics 365 Customer Insights data Specialist. you implement solutions that provide insights into customer profiles and that track engagement activities to help: Improve customer experiences. Increase customer retention.

You should have firsthand experience with: Dynamics 365 Customer Insights - Data and one or more additional Dynamics 365 apps. Microsoft Power Query, Microsoft Dataverse, Common Data Model, Microsoft Power Platform.

1. Introduction to Dynamics 365 Customer Insights

Overview of the Dynamics 365 Customer Insights application
The role of customer insights in enhancing customer relationships

2. Navigating Dynamics 365 Customer Insights

User interface and navigation within the Customer Insights application
Accessing and managing customer data and insights

3. Data Integration

Connecting and integrating data from various sources
Configuring data connectors and pipelines

4. 360-Degree Customer View

Creating a unified view of customer data
Understanding customer profiles and segments

5. Customer Segmentation

Creating and managing customer segments
Utilizing segments for targeted marketing and engagement

6. Data Enrichment and Cleansing

Enhancing customer data quality
Utilizing data enrichment tools and Processes

7. Predictive Analytics

Leveraging predictive analytics for customer behavior forecasting
Creating predictive models

8. Customer Journeys

Mapping and analyzing customer journeys
Optimizing customer engagement based on journey insights

9. Personalization and Recommendations

Implementing personalized customer experiences
Utilizing recommendation engines

10. Customer Metrics and KPIs

Defining and tracking key customer metrics
Creating custom Key Performance Indicators (KPIs)

11. Analytics and Reporting

reports and dashboards for customer insights
Analyzing trends and patterns in customer data

12. Integration with Other Dynamics 365 Applications

Integrating Dynamics 365 Customer Insights with other Dynamics 365 modules
Collaboration with Dynamics 365 Sales, Customer Service, etc.

13. Security and Data Privacy

Ensuring data security and compliance
Managing user roles and permissions

14. Customization and Configuration

Customizing views, dashboards, and reports
Configuring business processes and workflows

15. Real-World Use Cases and Scenarios

Practical applications of Dynamics 365 Customer Insights
Case studies and scenarios for effective implementation

Fees Structure :	4900 INR / 60 USD
Total No of Class :	30 Video Class
Class Duration :	18:30 Working Hours
Download Feature :	Download Avalable
Technical Support :	Call / Whatsapp : +91 8680961847
Working Hours :	Monday to Firday 9 AM to 6 PM
Payment Mode :	Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

Brochure Buy Now Sample Demo

Fees Structure :	7000 INR / 85 USD
Class Duration :	20 Days
Class Recording :	Live Class Recording available
Class Time :	Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support :	Call / Whatsapp : +91 8680961847
Working Hours :	Monday to Firday 9 AM to 6 PM
Payment Mode :	Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

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