Implement Dynamics 365 Customer Insights — Data solutions — data unification, 360-degree customer profiles, AI-powered segmentation, predictive analytics, customer metrics, data enrichment, and real-time insights — delivering a unified customer intelligence platform that drives personalised experiences and business growth.
From data integration and 360-degree profiles to segmentation, predictive analytics, customer metrics, and real-time insights — every MB-260 domain with real D365 Customer Insights labs.
Configure D365 Customer Insights – Data for enterprise-scale data unification — connect multiple data sources, implement map-match-merge pipelines, build 360-degree customer profiles, create AI-powered segments, deploy predictive churn and CLV models, configure real-time measures and KPIs, set up data enrichment providers, and export segments to activation channels — the full MB-260 specialist lifecycle.
Connect and ingest data from Dataverse, Azure SQL, CSV files, and third-party platforms using Power Query. Schedule automatic refresh and monitor pipeline health.
Unify customer data through map, match, and merge processes to create a single, authoritative customer profile enriched with behavioural and demographic data.
Build static and dynamic customer segments using profile attributes, activities, and AI predictions. Export segments to D365 apps and marketing platforms for activation.
Deploy out-of-the-box predictive models for customer churn, customer lifetime value, and product recommendations. Integrate custom Azure ML models for advanced intelligence tailored to your industry and business context.
Define and track customer lifecycle metrics — CLV, churn score, engagement rate — with real-time KPI monitoring and threshold-based alerts for business teams.
Enhance customer profiles with Microsoft and third-party enrichment providers — demographic, interest, and brand affinity data — improving segmentation accuracy and personalisation.
Export customer segments to D365 Customer Insights – Journeys, D365 Sales, D365 Customer Service, and external platforms for activation. Build Power BI dashboards for customer analytics, configure API access for real-time integrations, and manage GDPR-compliant data governance — making customer intelligence available across every channel and department.
Customer data is the new competitive advantage. Organisations that unify their customer data and activate it intelligently outgrow competitors 2x. MB-260 certifies you to build the customer intelligence platforms that power personalised experiences at scale.
Companies with unified customer data platforms grow 3x faster. D365 Customer Insights is Microsoft's enterprise CDP — unifying data from every touchpoint into actionable profiles.
MB-260 covers out-of-the-box AI models for churn, CLV, and recommendations — plus Azure ML integration for custom intelligence tailored to any industry.
Retail, banking, telecom, healthcare — every industry with a large customer base is investing in customer data platforms. MB-260 specialists are in high demand.
Every Microsoft partner delivering D365 Customer Insights projects requires MB-260 certified data specialists on the engagement team.
Brands invest heavily in personalisation. MB-260 certified specialists who can unify data and activate AI predictions command premium salaries across global markets.
From data integration and customer profile unification to segmentation, predictive analytics, KPI measurement, and real-world implementation scenarios.
Flexible pricing for video, live, and blended training modes — we reply within 24 hours.
D365 Customer Insights specialists work at Microsoft partners, retail enterprises, banking groups, telecom operators, and digital agencies implementing customer data platforms globally.
Join specialists who build unified customer data platforms that drive personalised experiences — using Dynamics 365 Customer Insights and AI-powered predictive analytics.