Master Dynamics 365 CRM applications — Customer Insights journeys and data, marketing automation, lead management, Dynamics 365 Sales pipeline, Customer Service case management, Omnichannel, Field Service work orders, scheduling, asset management, Power Platform integration, Microsoft Dataverse, and Copilot AI across all apps — the complete MB-910 CRM fundamentals certification.
From Customer Insights journeys and Dynamics 365 Sales to Customer Service, Omnichannel, Field Service scheduling, and Power Platform integration — every MB-910 domain covered.
Understand the full range of Dynamics 365 customer engagement applications — use Customer Insights to unify profiles and build targeted journeys, manage the complete sales lifecycle with Dynamics 365 Sales, handle customer support with case management and Omnichannel for Customer Service, schedule and complete work orders with Field Service, and leverage Copilot AI features across all apps — every MB-910 domain covered.
Build real-time customer journeys, manage leads, design marketing forms, target segments and subscription lists, run email campaigns, and manage marketing events with Dynamics 365 Customer Insights.
Manage the complete sales lifecycle — lead qualification, opportunity management, quote creation, order management, sales pipeline forecasting, Sales Insights, and LinkedIn Sales Navigator integration.
Master case management, service-level agreements, entitlements, knowledge management, Omnichannel for Customer Service, and Customer Voice surveys for support teams.
Understand Dynamics 365 Field Service — work order lifecycle, inspection management, resource and scheduling processes, asset management, Connected Field Service IoT, and the Field Service mobile app for on-site technicians.
Understand how Microsoft Power Platform and Dataverse underpin customer engagement apps — data storage, relationships, and integration capabilities across the Microsoft 365 ecosystem.
Explore dashboards, charts, views, and reporting capabilities. Understand Microsoft Teams, Outlook, and Excel integrations within Dynamics 365 customer engagement apps.
Understand how Microsoft Copilot enhances every Dynamics 365 CRM application — from generating personalised customer journeys in Customer Insights, to drafting sales emails in Dynamics 365 Sales, to suggesting case resolutions in Customer Service, to intelligently scheduling work orders in Field Service. MB-910 covers Copilot's role across the full CRM suite, preparing you to evaluate AI capabilities in modern Dynamics 365 implementations.
Dynamics 365 CRM applications power customer relationships for over 500,000 organisations globally. MB-910 validates your foundational knowledge of the entire CRM suite, opening doors to functional consultant and business analyst roles.
Microsoft Dynamics 365 is used by organisations of every size across every industry. CRM functional consultants are in high demand globally — MB-910 is the gateway certification to this career path.
Microsoft Copilot embedded in Dynamics 365 is creating demand for professionals who understand both CRM processes and AI capabilities. MB-910 covers Copilot across all CRM apps.
Every Dynamics 365 CRM deployment integrates with Power Platform — Power Apps, Power Automate, Power BI. MB-910 prepares you to understand and extend this integrated ecosystem.
MB-910 is the prerequisite foundation for role-based certifications — Customer Service Functional Consultant (MB-230), Field Service Functional Consultant (MB-240), and Sales Functional Consultant (MB-280).
From retail and financial services to healthcare and manufacturing, Dynamics 365 CRM serves every industry — creating a truly global market for certified professionals.
From Customer Insights journeys and Dynamics 365 Sales to Customer Service, Field Service, and Power Platform integration — the complete MB-910 CRM curriculum.
Flexible pricing for video, live, and blended training modes — we reply within 24 hours.
Dynamics 365 CRM professionals work at Microsoft partners, ISVs, implementation firms, and enterprise organisations worldwide running Sales, Customer Service, and Field Service.
Join professionals who build and implement the CRM solutions that power customer relationships across Sales, Customer Service, and Field Service — using the world's leading cloud CRM platform.