A core module in the ITIL 4 Managing Professional stream — equipping IT practitioners and leaders with the skills to design, develop, deliver, and support digital products and services with DevOps, Agile, and Lean-aligned practices.
ITIL 4 Specialist: Create, Deliver and Support (CDS) covers the core service management activities involved in creating, delivering, and supporting IT-enabled products and services. It expands ITIL's scope into the creation of services, focusing on integration of DevOps, Agile, Lean, and shift-left approaches within the ITIL Service Value System.
CDS is essential for IT practitioners and leaders who design digital products, manage development and deployment pipelines, and support live services — using modern tooling, AI/ML, CI/CD, RPA, and integrated ITSM toolsets to optimise value streams. ITIL 4 Foundation is the mandatory prerequisite.
Build effective IT teams — T-shaped competency models, team culture, servant leadership, and customer-first orientation
Apply shift-left approaches — move support closer to users, reduce escalation and resolution times
Leverage modern technologies — AI/ML, RPA, CI/CD pipelines, big data analytics, and integrated ITSM toolsets
Design and map service value streams — from demand to value, with practical value stream mapping techniques
Apply ITIL practices to new service creation — service design, software development, deployment, and change enablement
Restore live services using structured support value streams — incident, problem, and knowledge management in context
IT practitioners and developers who design, build, and release digital products and services in Agile/DevOps environments
IT operations professionals responsible for delivering and supporting IT services to agreed levels of quality
Service managers and team leaders working toward the ITIL 4 Managing Professional designation
ITIL v3 Service Operation, Lifecycle, or Capability module holders transitioning to ITIL 4 Managing Professional
Zetlan Technologies delivers expert CDS training covering team design, value stream mapping, DevOps/CI-CD integration, modern ITSM tooling, and all 9 syllabus modules with live sessions and exam prep.
Click any module to explore all topics covered in the ITIL 4 Specialist: CDS syllabus.
From DevOps-aligned value streams to AI-powered support — get the CDS skills modern IT organisations demand. Train with Zetlan Technologies and pass with confidence.