ITIL® 4 Strategist DITS Certification Details

1. ITIL4: Digital and IT Strategy (DITS)

About ITIL4: DITS
Continual Improvement Model
ITIL Practices That Interact with ITIL4: DITS
Digital and IT Strategy Context
Governance and Management Shift from Traditional to Digital Organisations
Accelerated Innovation Has Brought Greater Urgency to Business Change
Traditional vs Continual Innovation Cycle

2. What is Digital and IT Strategy?

Digital, Information, Operational and Communications Technology
Information Technology (IT)
Operational Technology (OT)
Communication Technology (CT)
Digital Organisation
Digital Business
Digitisation
Digital Transformation
Products and Services
Wardley’s Strategy Cycle
Situational Awareness Vs Action
Tiers of Strategy
Traditional Perspective of Business, Digital and IT Strategy
Business Strategy
Digital Strategy
Revised Perspective of Business, Digital, and IT Strategy
IT Strategy
Business Models
Role of Business Models
Business Models and Strategy
Business Model Canvas
Adapted Company Design Template
Operating Models
Operating Model Canvas
Strategy and the Service Value System
Opportunity and Demand
Opportunity
Demand
Value
Governance
Guiding Principles
ITIL 7 Guiding Principles
Continual Improvement

3. Vision

What is the Vision?
Digital Disruption
Three Levels of Digital Disruption
Ecosystem Disruption
Industry Disruption
Market Disruption
Organisational Disruption
Being a Disruptor or Responding to Disruption
Deciding on a Balanced Strategic Focus
Customer/Market Relevance
Operational Excellence
Internal and External Focus
A Balanced Approach
Positioning Tools for Digital Transformation
Maturity Models
Four Types of Digital Mastery
Limits of Maturity Models
Digital Positioning and Sense Making
Digital positioning Assessment Framework
Positioning Assessment Framework Focused on Business, Operational, Cultural and Experience Transformation
Positioning Assessment Framework Focused on Physical and Digital Presence, and Use of Emerging and Standard Technology
ITIL4 DITS Assignment 1
Creating a Vision
What is a Vision?
Confirming the Scope of the Vision
Defining the Vision

4. Where are we Now?

Environmental Analysis
Context of Strategy Applied to the Four Dimensions of Service Management and PESTLE
External Analysis
Tools for External Environment Analysis
Internal Analysis (The Four Dimensions of SM)
Interactions Between the Organisation and its Environment
Four Dimensions and Their Influence on Digital Strategy
Tools for Internal Environmental Analysis
Interactions Between the Organisation and its Environment
Using the Results of Environmental Analysis
Digital Readiness Assessment
Evaluating Current Organisational Capabilities
Gap Analysis
Risks and Challenges of Digital Readiness Assessment
Strategy planning
Strategy Cycles and Planning Horions
Strategy Cycles
Strategy Structure and Content
Strategy Consists of Many Artefacts
Elements of a Strategy Document
Oversight and Controls
Financial Aspects of Digital and IT Strategy
Funding Projects, Products and Services
Balancing the Cost of Innovation and Operation
Full Cost Recovery Model (Working Capital Fund)
Financial Polices
Operational vs Capital Expenditure
Funding Mix
Planning for Growth
Tax-Based Strategies
Charging Models
Using Business Models for Strategy Planning
Barrett Model

5. Strategic Approaches for Digital Organisations

Strategic Approaches for Digital Organisations
Key Focus Areas for Digital Organisations
Strategic Approaches for Customer/Market Relevance
Customer Journeys
Omnichannel Delivery and Support
Seamless User Journey with Omnichannel Management
Context-Sensitive Delivery and Support
Customer Analytics
Customer 360° Approach
Staying Relevant: Evaluating and Responding to Customer Feedback
Strategic Approaches for Operational Excellence
Continual Improvement as the Basis for Strategy
Automation
Description of the Three Levels of Automation
Service Optimisation
Technology Modernisation
Sourcing Strategies
Workforce Strategies
Employee 360 Approach

6. Strategy Discussion and Approval

Portfolio Optimisation
An Organisation’s Portfolios Enable a Return on Investment
Business Cases, Portfolio, and Strategy
Business Cases for Strategy
Costs
Risks
Returns and Benefits
Opportunity Costs
Communicating the Business Case
Intended Audience
Timing
Format
How Strategies Are Implemented?
Kotter’s Eight-Step Process
Satir Change Model
Large Scale Transformation
Incremental Transformation
Mergers and Acquisitions
Individual Changes
ITIL4 DITS Assignment 3
Typical Activities of a Digital Transformation Programme
Scenario 1: Building Capabilities to Become a Digital Organisation
Scenario 2: Conducting a Single Digital Transformation Initiative

7. Did We Get There

Key Facts About Measurement
Types of Metric
Lagging and Leading Metrics
Outside-In and Inside-Out Metrics
Metrics and Indicators
Cascading and Linking Measurement
Objectives and Key Results
Measuring Strategy
Measuring the Progress
Measuring the Performance
Measuring the Relevance
Instrumenting Strategy
Operational Reports and Dashboards
Analytical Reports
Operational vs Analytical Reports
Strategy Review

8. Momentum Going

Long Term Momentum – Ensuring Organisational Viability
VUCA
Digital Transformation
Service Economy
Ensuring the Viability of Digital Organisations
ITIL4 DITS Assignment 4
Key Behaviour Patterns and Organisational Characteristics
Short-Term Momentum: Parallel Operation
Parallel Operating Models (POMs)
Cannibalism
Erosion
Concurrence
Synergism
Ineffective Operating Models
Pace of Transition from the Old Model to a Digital Model
Role of Continual Improvement in Parallel Operating Models

9. Strategic Capabilities

Digital Leadership
Digital Mind-Set
Communication
Relationship Management
Education and Learning
Self-Education
Evaluating Emerging Technology and Industry Trends
Agile Management Techniques
Defining and Using Strategic Metrics
Orchestrating Diverse Environments
Operationalising Strategy
Business and Technology Management Skills.
Definition
Managing Innovation as a Strategic Capability
Managing Innovation as a Mind-set and Culture
Achieving a Balanced Approach to Innovation
Formal Approach to Innovation Management
Organising Innovation Management
Activities in Managing Innovation
Generating New Ideas
Filtering Ideas
Incubating Ideas
Evaluating Ideas
Selecting Ideas
Identify and Charter a Team to Build and Test the Innovation
Developing Prototypes
Design, Develop and Testing
Building a Culture that Supports Innovation
Approaches to Innovation
Evaluating and Adopting Emerging Technology
Stages of Technology Adoption
Emerging Technology in Context

10. Managing Strategic Risk

Definitions
Risk Management in Digital Organisations
Organising Risk Management
Risk Identification
Risk Identification – DICE
Disruption Risks
Innovation Risks
Cybersecurity Risks
Engagement Risks
Qualitative Risk Analysis
Risk Matrix
Scenario-Based Analysis
Quantitative Risk Analysis
Risk Triggers
Risk Posture: Balancing Risk and Rewards of Digital Technology
Risk Attitude
Risk Treatment
Achieving a Risk-Informed Mind-set or Culture

Video Packages
Online Live Class

Fees Structure :	12500 INR / 150 USD
Total No of Class :	62 Video Class
Class Duration :	70:30 Working Hours
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Fees Structure :	18500 INR / 220 USD
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Class Recording :	Live Class Recording available
Class Time :	Monday to Firday 1.5 hours per day / Weekend 3 Hours per day
Technical Support :	Call / Whatsapp : +91 8680961847
Working Hours :	Monday to Firday 9 AM to 6 PM
Payment Mode :	Credit Card / Debit Card / NetBanking / Wallet (Gpay/Phonepay/Paytm/WhatsApp Pay)

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ITIL® 4 Leader: Digital and IT Strategy Certification

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies.

1. ITIL4: Digital and IT Strategy (DITS)

2. What is Digital and IT Strategy?

3. Vision

4. Where are we Now?

5. Strategic Approaches for Digital Organisations

6. Strategy Discussion and Approval

7. Did We Get There

8. Momentum Going

9. Strategic Capabilities

10. Managing Strategic Risk

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