The universal module of the ITIL 4 Managing Professional and Strategic Leader streams — providing practical skills to create a learning and improving IT organisation with a strong strategic direction, effective governance, and continual improvement culture.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) is the universal module shared by both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It equips IT professionals and leaders with the practical skills needed to align team objectives to organisational strategy, embed a culture of continual improvement, and manage organisational change effectively.
DPI is relevant to anyone responsible for directing IT teams, planning work and improvements, or driving governance and compliance within a service management organisation. ITIL 4 Foundation is the required prerequisite.
Cascade organisational objectives and requirements through governance structures to operational teams and processes
Conduct effective assessments using SWOT, gap analysis, benchmarking, maturity models, and customer satisfaction surveys
Define and use measurement hierarchies, KPIs, balanced scorecards, and the SMART framework to drive performance
Apply the Continual Improvement model — from vision and current state through action plans to measuring improvement outcomes
Create and use Value Stream Maps to identify waste, optimise workflows, and increase service delivery efficiency
Plan and execute Organisational Change Management (OCM) — communication, stakeholder engagement, and feedback channels
IT managers and team leaders responsible for setting direction, planning work, and embedding improvement practices across IT teams
Service management professionals working toward the ITIL 4 Managing Professional or Strategic Leader designation
Governance, risk, and compliance professionals who need to apply ITIL 4 principles to planning and organisational change
ITIL v3 MALC or lifecycle module holders who want to achieve ITIL 4 Managing Professional status
Zetlan Technologies delivers practical DPI training covering governance, measurement, value stream mapping, continual improvement, and organisational change management with expert-led live sessions.
Click any module to explore all topics covered in the ITIL 4 Strategist: DPI syllabus.
Equip yourself with the governance, measurement, and change management skills to lead a high-performing IT organisation. Get certified with Zetlan Technologies.